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Agency vendor guide

Booking a visit for a client: the agency workflow

By Matthew Brunken · Updated October 27, 2026 · 2 min read · Editorial standards

Short answer

Call, text or use the agency request form. Give us the client's town, the mattresses, who will be home, and the answers to three questions: is oxygen in use, are there breathing sensitivities, and is there an enzyme allergy? Plan 1–2 hours per mattress, with an aide or family member there for any transfer. A Service Summary follows.

For agencies and care teams

Regular price $249, Fall 2026 promotion price $199first mattress, any size · Fall 2026 promotion

Each additional king/California king $199; full/queen $179; twin/kids bed $149. Allow 1–2 hours per mattress. Reduced agency rates for route-efficiency partners.

Key terms used on this page

Grouped scheduling:
An agency sending several clients in the same area so visits run on an efficient route. Qualifies for our agency rate.
Agency-paid visit:
A visit the agency books and pays for, as opposed to a family-paid visit the family books itself. The visit itself is the same either way.

At booking

What to have ready

  • Client town and home contact
  • Mattress sizes and types
  • Rented bed? Check with the supplier first
  • Oxygen in use?
  • Breathing sensitivities?
  • Enzyme allergy?
  • Permission to share the Service Summary
  • Who will handle the transfer

Booking for a client takes a few minutes. Here is the order we work in.

1. Send the request

Use the agency request form, call or text (402) 512-5658, or email info@sleepsanitation.com. If you have several clients in one area, send them together so we can group them on a route.

2. What we ask

  • Client's town and the best contact in the home
  • Each mattress: size, and whether it's a regular mattress or a hospital-bed mattress
  • For a hospital bed: is it vinyl or coated, or a powered air surface? Is it rented? For a rented bed, check with the supplier first.
  • Is oxygen in use?
  • Any breathing sensitivities?
  • Any enzyme allergy?
  • Whether the client or family agrees to share the Service Summary with the agency

3. The visit

An aide or family member moves the client off the bed before we start. We don't move people. Allow 1–2 hours per mattress. Our technician removes the protector and leaves a one-time supply of special detergent sheets for washing it.

4. Afterward

The customer gets the Service Summary, and a copy goes to your agency if the family agreed. For tips on working around aides and nurses, see coordinating visits.

Sleep Sanitation's view

This section is our view. Agencies that group visits by area are route-efficiency partners and get reduced agency rates: request agency rates. We carry a certificate of insurance, available on request, and run background checks under our hiring policy, including a national sex offender registry check. Sleep Sanitation serves Omaha, Lincoln and surrounding towns. Every visit includes dry vapor steam with the mattress surface verified at 212°F or higher with a temperature gun, HEPA vacuuming, UV-C light treatment and a moisture check before we leave. Allow 1–2 hours per mattress. Our technician removes the mattress protector during the visit and leaves a one-time supply of special detergent sheets for washing it. Enzyme treatment is used on urine. Every visit ends with a Service Summary, and a copy can go to the agency with the client's or family's permission. The first mattress is $199 Fall 2026 special (regularly $249); additional mattresses in the same visit are $199 for a king or California king, $179 for a full or queen and $149 for a twin or kids bed. Severe soiling carries a surcharge, disclosed before any work starts. Call or text (402) 512-5658, or email info@sleepsanitation.com.

Changelog

  • 27 October 2026: First published. Sources accessed on this date.

Frequently asked questions

What do you ask at booking?+

The town, the mattresses and sizes, who will be home, and whether there's oxygen in use, breathing sensitivities or an enzyme allergy.

Does someone need to move the client?+

Yes, before we arrive. We don't move people; an aide or family member handles transfers.

How long should we plan?+

1–2 hours per mattress.

Keep reading in Agency vendor guide

Want it done for you?

Sleep Sanitation cleans mattresses only, in homes across the Omaha and Lincoln metros, using low-moisture dry vapor steam. Call or text to book.

First mattress $199 Fall 2026 special (regularly $249), any size. See the pricing page for the full price list.

Monday–Friday, 9am–6pm. Missed a call? We return calls and texts on Saturday and Sunday too.

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